AdAce Ads
If you see an ad created or managed through AdAce Ads that breaks the law or the policies of Google, Meta or other platforms, let us know. We review every report.
What to report
- fraud, phishing, malware, fake celebrity endorsements or fake news;
- cloaking: the platform's review sees one page and people see another;
- prohibited products and services, or restricted ones without the platform's authorization;
- circumvention of platform suspensions, use of someone else's ad accounts, trademark or content infringement.
What to send
Write to info@adace.website with a link to the ad or the page it leads to (or a screenshot), the platform and date where you saw it, and what is wrong. Do not send passwords or unnecessary personal data.
What we do
- we confirm receipt and review the report within 24 hours;
- if the violation is confirmed, we freeze ad changes in that workspace and, where needed, disconnect its ad accounts and close access;
- where needed, we notify the advertising platform and provide the workspace's activity log;
- we tell you the outcome if you left a contact.
You can also report directly to the platform using the “Report ad” option next to the ad on Google or Meta.
Was your workspace suspended?
If the service administration froze your workspace, write to the same address with the workspace name, the owner's email and an explanation. We will reply and lift the restriction if there is no violation.