Support

How to get help

In the AdAce Ads cabinet: click the Support button at the bottom of any page, or open Help and click “Open support chat”. The AI assistant answers first from checked materials, and a manager joins when needed. The whole conversation stays in one history for your workspace.

By email: info@adace.website

We reply within 1 hour during business hours: Mon–Fri, 9:00–18:00 Kyiv time (UTC+2/+3)

Useful pages

• Connect AI: guide for Claude and other assistants
• Trust center: approvals, limits, your data
• Privacy Policy
• Terms of Use

Disconnect an ad account and revoke access

1. In AdAce Ads

Open Connection in the menu, then the Connection tab. In the “Granted access” list find the connection and click “Disconnect”, then confirm. The service erases the stored access tokens and asks the platform to revoke the permission. For Google this happens together with the last connection of the same Google account, so other connections of that account keep working.

To take back access from Claude, ChatGPT or another AI assistant: open Connection → AI assistants → “Connected assistants” and revoke the assistant there.

2. On the platform side

• Google: open your Google account permissions and remove AdAce Ads
• Meta (Facebook and Instagram): open Facebook Settings → Business Integrations and remove AdAce Ads
• ChatGPT Ads: the key is erased in AdAce Ads when you disconnect; delete the key itself in Ads Manager → Settings

For other platforms, open the app or access settings of your platform account and remove AdAce Ads there.

3. Delete your account and data

Write to us from the email of your account and ask to delete it. We delete the account, imported statistics and other related data on request, except what the law requires us to keep. Details are in the Privacy Policy. info@adace.website